Returns and refunds

Custom & Personalized Items

Items that are personalized, custom designed, or made specifically for your order cannot be returned or refunded.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include:

Your order number
Photos of the item
Photos of the packaging

Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Order Changes or Cancellations

Orders may only be changed or canceled within 12 hours of purchase. After that time, your order may already be in production and cannot be modified.

Shipping Costs

Shipping costs are non-refundable. If a return is approved, customers may be responsible for return shipping costs unless the item was defective or incorrect.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

For any issues with your order, please contact us with your order number so we can assist you as quickly as possible.

Thank you for supporting Belle’s Armoire and small handmade businesses!